NRCoP Presents: The Small Things that Change Big Behaviour: Micro-Nudges for Regulators

Join the ACT Chapter of the National Regulators Community of Practice (NRCOP) for an engaging exploration of how small changes can drive meaningful behavioural outcomes.

In regulatory environments, the way information is presented can significantly influence decision-making. This event examines the practical application of micro-nudges; subtle, evidence-informed changes to forms, letters, online services and everyday interactions that can encourage positive behaviours, improve compliance and enhance the experience of those engaging with regulators.

Drawing on behavioural science and real-world regulatory examples, participants will discover why micro-nudges work, how behavioural friction can unintentionally create barriers, and where opportunities exist to improve outcomes through thoughtful design and communication.

Whether you're developing regulatory policy, designing customer interactions or delivering frontline services, this session will provide practical insights into how small, low-cost adjustments can lead to measurable improvements in engagement, trust and compliance.

What you'll gain

• A clear understanding of micro-nudges and the behavioural principles behind them.

• Practical examples of behavioural interventions used in regulatory settings.

• Insights into identifying and reducing friction points that hinder action.

• Simple, actionable strategies you can apply within your own regulatory environment.

**Participation in NRCoP activities is for the purpose of connecting and building the professionalism of practising regulators and not for undertaking any form of commercial activity