NRCoPCareers

• Organisation: Aged Care Quality and Safety Commission

• Job type: Full Time

• Job closing date: 15 February 2026

• Job location: Melbourne, Sydney, Canberra, Brisbane, Darwin, Perth, Adelaide, Hobart

Job description:

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.

The Aged Care Quality and Safety Commission has multiple opportunities available in our Regulatory Operations Division in the Audit, Risk Intake Inspectorate and Compliance and Enforcement.

The Regulatory Operations Division (ROD) is responsible for monitoring, assessing, and enforcing compliance across the aged care sector.

ROD includes several branches:

Audit: Conducts audits of aged care services against the Quality Standards.

Risk Intake and Inspectorate: Investigates complaints and incidents and conducts inspections to ensure provider compliance.

Compliance and Enforcement: Manages investigations and regulatory actions for non-compliance with aged care legislation.

Roles include:

• Assistant Director, Audit

• Assistant Director, Audit Operations

• Assistant Director, Compliance Case Management

• Assistant Director, Enforcement

• Assistant Director, National Case Coordination

• Assistant Director, Prudential, and Governance Monitoring

Please note that some roles require mobility and travel, including overnight stays.

• Organisation: Portable Long Service Authority

• Job type: Full Time

• Job closing date: 20 February 2026

• Job location: Bendigo

Job description:

About us

The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

About the role

As a Customer Service Officer, you’ll support employers and workers by providing clear, consistent information about the Portable Long Service Benefits Scheme and helping maintain an accurate register. Your role involves handling phone and email enquiries, completing administrative tasks, and contributing to projects and operational priorities. You’ll receive strong support and training from experienced Team Leaders and have opportunities to develop your skills in a positive, team‑focused environment, making a meaningful impact while building your career.

About you

As the Customer Service Officer, you will possess:

• Excellent customer service skills, with the ability to manage inbound and outbound calls and emails supported by strong, clear verbal and written communication skills..

• Ability to quickly learn, accurately apply and adhere to regulations, established processes and guidelines.

• The ability to foster productive working relationships with stakeholders, customers and team members.

• Proven organisational skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations.

• The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights

Why work at the Authority

• Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities

• We value work-life balance and offer hybrid working options, including two days of work from home per week

• You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement

• Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more

• Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development

• Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria (Max. 1 page).

Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.

• Organisation: Portable Long Service Authority

• Job type: Full Time

• Job closing date: 27 February 2026

• Job location: Bendigo

Job description:

About us

The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

About the role

The Senior Manager, Claims is a senior leadership role accountable for setting strategic direction and exercising high level judgement to ensure the ongoing readiness, sustainability and performance of the Authority’s claims function.

Reporting to the Head of Finance, you will own decision frameworks and operating settings for claims, balancing legislative obligations, procedural fairness, operational realities and risk appetite. You will provide authoritative advice to the Executive and Governing Board, setting priorities that enable timely and defensible decisions. The role also provides strategic oversight of major initiatives and technology enabled change that support claims delivery.

Working closely with the Manager, Claims (day to day operations), you will translate strategic intent into consistent, compliant and efficient claims outcomes. The team is based in Bendigo, and regular travel to the Bendigo office will be required.

Key aspects of the role include:

• Setting enterprise direction for the claims function and maintaining ongoing readiness.

• Making time critical, defensible decisions within statutory and policy frameworks.

• Shaping policy, governance and risk settings aligned with legislation and public sector values.

• Advising Executives and the Board on strategy, risk and trade offs.

• Providing strategic oversight of major initiatives and technology enabled change.

• Building influence across stakeholders to align priorities and resolve competing interests.

About you

You are a senior leader who is decisive, strategic and trusted. You operate confidently in complex, high integrity environments, make sound calls under pressure, and balance legal, operational, financial and stakeholder considerations. You bring:

• Executive level decision making experience within statutory or regulatory frameworks.

• Strategic leadership experience setting direction and driving enterprise alignment.

• Credibility and influence with Executives, Boards and external partners.\

• Leadership through change, building capability and accountability in others.

• Strong governance, compliance and risk expertise.

• Resilience and judgement in high pressure, high accountability contexts.

Why work at the Authority

• Keen to be part of an evolving regulator protecting workers entitlements and ensuring all employers are compliant with their obligations.

• We value work-life balance and offer hybrid working options, including two days of work from home per week.

• You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement

• Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria.

Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.

• Organisation: Department of Primary Industries and Regional Development

• Job type: Full Time

• Job closing date: 23 March 2026

• Job location: Fremantle

Job description:

This Manager role is an exciting opportunity for a training professional with operational compliance experience to shape operational compliance service delivery. You will work closely with other senior DPIRD compliance staff to source and develop best practice operational training and professional development pathways for DPIRDs compliance officers.

This role is responsible for:

Leading and managing compliance training for a government organisation with a Statewide footprint.

Leading the development and maintenance of the Department’s compliance officer training policy, frameworks, and standards, ensuring that they meet or exceed industry benchmarks and organisational regulatory and planning requirements.

Managing and coordinating the audit, evaluation and reporting of compliance officer training across the agency, monitoring the effectiveness of training initiatives and promoting a culture of continuous improvement.

With your exceptional relationship skills, you and your team will build effective relationships across the Department to understand and then meet compliance workforce training needs.

This position is available for filling from 1 July 2026.

About the TIO

The Telecommunications Industry Ombudsman (TIO) is an independent, not-for-profit organisation that provides fair, accessible and effective dispute resolution services for consumers and members in Australia’s communications sector. Guided by strong values of fairness, integrity, collaboration and excellence, TIO plays a critical role in improving industry practices, influencing public debate and maintaining trust in a rapidly evolving communications and digital landscape.

TIO is embarking on a significant phase of data, technology and digital transformation, with a clear focus on partnering with and enabling its operational teams. This transformation is central to improving end-to-end complaint handling, strengthening insight and decision-making, and ensuring systems, processes and capabilities are fit for purpose now and into the future.

About the role

Reporting to the Ombudsman, the Executive General Manager – Data, Technology and Digital Transformation leads TIO’s enterprise technology, data and analytics, digital transformation, cybersecurity and emerging AI capability. The role is accountable for setting and delivering an integrated technology and data strategy that supports operational performance, service quality and organisational resilience.

As a key member of the Executive Leadership Team, you will work in close partnership with executive peers, particularly across operations to translate strategy into delivery, modernise systems and processes, and embed strong governance, change management and capability uplift across the organisation.

About You

You will be a senior executive with a proven track record leading data, technology and digital transformation in complex, service-oriented environments. You bring the ability to lead technical specialists while engaging credibly at executive and board level, translating complexity into clear strategic direction and practical outcomes.

You will be a collaborative, values-led leader with strong commercial judgement, experience delivering enterprise change within constrained resources, and a demonstrated ability to build high-performing, inclusive teams. Experience in public, regulatory or purpose-driven organisations will be highly regarded, as will a pragmatic, risk-aware approach to innovation and AI enablement.

Hazel Executive & Boards is pleased to be partnering with the Telecommunications Industry Ombudsman (TIO) on this Executive General Manager search and appointment process. All direct and third-party applications will be forwarded to Hazel.

Hazel acknowledges the Traditional Custodians of the lands on which we live and work. We pay our respects to Elders past and present. We are committed to fostering equal opportunity and championing diversity, inclusion, belonging, flexibility, and accessibility in all that we do. If you require any adjustments in engaging with us or as part of a recruitment process, please let us know so we can support you.

To review the Briefing Pack – click on this link

For a confidential discussion, please contact Jarrod McLauchlan, Managing Partner on 0407 808 517 or jarrod.mclauchlan@hazelexecutive.com.au