Consumers and markets in the digital age: the ACCC and the platforms

Despite our sophistication in developing new systems, structures and processes to achieve compliance and promote lawful behaviour, human nature can stubbornly persist in frustrating our best efforts. The stakes are particularly high in the financial and taxation systems, where the billions of dollars in circulation attract every kind of bad actor interested in evasion, money laundering, financial fraud and many other anti-social and destructive activities Unsurprisingly, some of the earliest and boldest adopters of new ideas, new knowledge and new technologies can also be found in these high-value sectors, including the systemic and focused use of behavioural research into what makes us tick. Please join our two outstanding speakers as they draw lessons for every regulator aiming to improve compliance, from their experiences in the Netherlands and Australia.

• Facilitator: A/Prof Rob Nicholls
• Speaker 1: Kate Reader (Kate Reader and Morag Bond presentation slides)
• Speaker 2: Morag Bond

For further reading: Digital platforms inquiry – final report | ACCC