NRCoP Presents: The Power of Prioritisation: How Modern Regulators Make a Positive Impact with Less

Overview

The NRCoP National Event Series kicks off with an engaging hybrid event in collaboration with the Fair Work Ombudsman and NDIS Quality and Safeguards Commission.

Regulators face a tough balancing act:

Public expectations are high: When markets fail, regulators are expected to intervene and remedy harm, ensure fairness, and deliver justice (whether restorative or retributive).
Demand vs. resources: Regulators often face overwhelming demand for services while operating with finite resources.
Strategic prioritisation: They must manage this demand efficiently, timely, and within a robust quality assurance framework

Hear how two Commonwealth regulators manage the expectations of thousands of customers each and every week by ensuring universal access of treatment but prioritising that which has the highest impact. Each agency will share their approach and then engage in a lively question and answer session with a live and online audience.

We warmly welcome regulatory professionals from all levels of government and experience to join us.

Facilitator: Kerry Leaver, Management Consultant, Kerry Leaver Consulting | Chair, NRCoP SA Chapter

Guest Speaker: Peter Dicker, Director, Dispute Assistance | Fair Work Ombudsman

Guest Speaker: Kate Allcock, Director, Strategy and Capability, Complaints and Incidents Branch | NDIS Quality and Safeguards Commission

Guest Speaker: Matt Dutkiewicz | NDIS Quality and Safeguards Commission

**Participation in NRCoP activities is for the purpose of connecting and building the professionalism of practising regulators and not for undertaking any form of commercial activity

Event Details

In-person Information:

Location: U City, 43 Franklin St, Adelaide SA 5000
Time: 9.30 AM – 11.30 AM ACDT

For those attending in-person in Adelaide, at the conclusion of the live presentation, attendees will have the opportunity to network with members of the NRCoP South Australia Chapter and fellow Adelaide-based regulators over a light refreshment.

In-person Agenda

9:00 AM – Doors open & guest arrival
9:30–10:30 AM – Live‑streamed webinar
10:30–10:45 AM – In‑person Q&A
10:45–11:30 AM – Networking with NRCoP South Australian Local Chapter members and fellow Adelaide‑based regulators (light catering provided)

** In-person timing is Australian Central Daylight Time (ACDT)

Online Webinar Information:

Zoom Webinar Platform
10.00 AM – 11.00 AM (AEDT – Melbourne, Sydney, Canberra)

** Online webinar time is in Australian Eastern Daylight Time (AEDT). Please ensure you check your jurisdiction time zone for time differences.

The Zoom login details will be sent in a separate email one week prior to the event. If you register less than one week before the event, the details will be shared the night before or on the morning of the event.

If you have not received a confirmation email, please contact us at regulators@anzsog.edu.au (and remember to check your junk/spam folder).

The online login details will also be published on the registration page a few hours before the event for easy reference.

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We acknowledge the Aboriginal and Torres Strait Islander peoples as Traditional Owners, Custodians and First Nations of Australia, and Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. This website may contain names, images and voices of deceased Aboriginal and Torres Strait Islander peoples.

NRCoP Presents: The Power of Prioritisation: How Modern Regulators Make a Positive Impact with Less