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Emma Hogan


Department of Customer Service, New South Wales Government

Faculty: Expert contributors

New South Wales, Australia

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Emma Hogan comes to Customer Service from the Public Service Commission, where she was the NSW Public Service Commissioner from May 2018 to October 2019. Emma has joined the NSW Government after an extensive c-suite career in the private sector, working with iconic Australian brands across hospitality, retail, aviation, media and entertainment.

Emma’s career spans executive leadership roles in people (HR), culture, communications, customer experience, digital, change and transformation in environments that have included start-up, growth, acquisition, disruption, maturation and divestment. Emma has led teams of up to 5000 people both in Australia and off-shore.

Emma holds post-graduate qualifications in HR & Business Management and is a graduate of the Stanford University Executive Program.

Emma has also held non-executive director on the boards of Can Too (2014- 2018), and AIME (Australian Indigenous Mentoring Experience –2015- 2019) and in 2015, created her own for-purpose foundation; ‘Rainbow Jane’. Emma is also a member of Chief Executive Women.