Changing Experiences of Virtual, Physical and Hybrid Service Delivery across the Social Care (Child and Family Services) Sector

This rapid evidence review was conducted to inform a study on how place-based services evolve in a world of virtual, physical and hybrid service delivery. The review sought to identify innovations and attempted enhancements facilitated by changing technologies, and unplanned changes brought about by COVID-19 and the responses of different agencies and services.

TITLE: Changing Experiences of Virtual, Physical and Hybrid Service Delivery across the Social Care (Child and Family Services) Sector

AUTHORS: Ciara Smyth, Ilan Katz

SERIES: ANZSOG Research Insights

NUMBER: 20

DATE: November 2021

PUBLISHER: Australia and New Zealand School of Government

ISSN: 2653-7281

DOI: 10.54810/ZNHW3049

CITATION: Smyth, Ciara and Ilan Katz. Changing Experiences of Virtual, Physical and Hybrid

Service Delivery across the Social Care (Child and Family Services) Sector: ANZSOG

Research Insights No. 20. Melbourne: Australia and New Zealand School of

Government, November 2021.