Deborah Blackman is a member of the Public Service Research Group in the School of Business at UNSW, Canberra. Her research interests include Public Sector Policy Implementation, Systems Level change, Employee Performance Management, Organisational Learning and Organisational Effectiveness. Current research projects include: understanding the impact of system complexity on effective long-term crisis recovery, how to map well-being systems; and investigating the current state and future impact of middle manager capability on the Australian public service. Deborah was the lead researcher on a joint collaborative project with the Australian Public Service Commission entitled the “Strengthening the Performance Framework”. The result was a new framework for diagnosing the effectiveness of a performance management system and the tool is being used in a range of contexts and organisations. As a result of this project, she and colleagues have adapted the Ford and Ford typology to create more effective performance management conversations.